Custom House sits in E16 on the Royal Docks, with its own Elizabeth line station alongside the DLR and ExCeL on the doorstep. The Royal Docks regeneration has filled the area with new-build flats, which sit alongside the older terraced streets around Freemasons Road. That mix shapes the mortgage work: new-build deposits and builder deadlines on one side, conventional terrace purchases on the other, with shared ownership a common first step.

What we do here

Mortgage and protection advice for the four cases we see most. Named adviser, wherever possible.

First-time buyer mortgages in Custom House

Much of the new stock here sells off-plan with tight exchange deadlines, and shared ownership is a common route in. We know which lenders move fast on new-build flats and how staircasing works later.

First-time buyer advice

Remortgaging in Custom House

Owners coming off early new-build deals often find their own lender's offer beatable. We compare lenders across our available panel and flag the valuation quirks that can affect flats in newer blocks.

Remortgage advice

Buy-to-let mortgages in Custom House

ExCeL, the Elizabeth line and the wider Royal Docks regeneration keep tenant demand steady. We arrange buy-to-let mortgages for individuals and limited companies, on new-build flats and older terraces alike.

Buy-to-let advice

Protection advice in Custom House

Life cover, critical illness and income protection sized to the mortgage you actually take. Leasehold service charges make monthly budgets tighter here, so we make sure cover fits alongside them.

Protection advice

Why choose Major Money Matters in Custom House

New-build and shared ownership are where a mortgage broker earns their keep, because lender appetite for high-rise flats, incentives and staircasing varies enormously. We are based in Romford, trading since 2004, with over 65 lenders to call on. Most Custom House clients handle everything by phone and video, with named adviser support wherever possible from decision in principle to completion.

Custom House Elizabeth line station entrance

Local to you

Based nearby, on the same line

Most Custom House clients never need to travel. If you would rather talk it through than read on, a quick call covers the same ground.

Talk to an adviser

Reviews

What our clients say

Real reviews from clients across Romford and Essex, verified on Google.

Rated 5.0 out of 5 from 92 Google reviews Read the reviews on Google

    
 
 
       Posted on Google  
   
   Paul Maysmith 
 
 
 
 Trustindex verifies that the original source of the review is Google. Always a great experience. Thanks to Mark Potter, Chantel Smith on the mortgage side and Oliver Alan on the insurance. Can't recommend the team highly enough.
  
 
      Posted on Google  
   
   Ramona Iuga 
 
 
 
 Trustindex verifies that the original source of the review is Google. 5 stars service,Mark and the team always offer a great service and support all the way,highly recommended.
  
 
      Posted on Google  
   
   Fancy Window Cleaners 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Mark and the team as always.
  
 
      Posted on Google  
   
   Kelly Sainty 
 
 
 
 Trustindex verifies that the original source of the review is Google. The second time we’ve used major money matters and cannot fault anything! Both Mark and Chantel as helpful as ever
  
 
      Posted on Google  
   
   Amy Phillips 
 
 
 
 Trustindex verifies that the original source of the review is Google. A huge thank you to Billy for all his support throughout my mortgage process. He was knowledgeable, approachable, and always happy to answer my questions, making everything easy to understand and much less stressful. His advice and guidance were invaluable, and I always felt confident I was in good hands. I really appreciate all his help and would highly recommend him to anyone looking for a fantastic mortgage advisor. Thank you, Billy!
  
 
      Posted on Google  
   
   Robert Larkey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top quality service no fuss straightforward advice and actioned quickly once right product decided on
  
 
      Posted on Google  
   
   Montell Chukwu 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was recommended major money matters through a friend and they haven’t been short of fantastic, Oliver Potter who handle my mortgage offered a perfect service, can’t recommend them enough!
  
 
      Posted on Google  
   
   Billy Camden 
 
 
 
 Trustindex verifies that the original source of the review is Google. The whole team at Major Money Matters are an absolute dream to work with. Their expertise, speed and friendly approach made what we thought was going to be an arduous process quick and simple. Mark, Oli and Lee were always just a phone call away if we had any questions and provided clear and easy to understand advice/guidance. We would recommend their services to anybody.

Custom House mortgage advice, new-build deadlines included

Whether you are reserving off-plan or buying an older terrace, a quick 15-minute call maps out your budget and timeline. Phone, video, or the Romford office in person.

Book a quick 15-minute call Call 01708 629 983

We aim to return your call as quickly as we can. Mon to Fri 9am to 5pm, weekend appointments on request.

Other areas we cover

See every area we cover

Mortgage broker Custom House