Cookie policy

This policy covers the cookies and similar technologies we use on majormoneymatters.co.uk, what they do, and how to change your preferences. It sits alongside our privacy policy, which explains how we handle your personal information more generally.

What cookies are

Cookies are small text files a website places on your device to help it work, remember your preferences, or measure how the site is used. Some are set by us. Some are set by third-party services we embed on certain pages. We also use a small number of similar technologies such as local storage for the same purposes.

The cookies we use

We group cookies into two categories.

Essential cookies

These cookies are required for the site to work. They cannot be turned off in our cookie banner because the site would not function correctly without them. They include:

• Cookies that remember your cookie preferences themselves, so we do not show the banner on every page.
• Session cookies that allow secure form submission on the contact and enquiry forms.
• WordPress and security cookies set when you log in to the site (used by staff only).

Optional services (only with your consent)

Optional services follow your choices in our cookie banner. If you decline, they stay off. Some services begin on your next page view after you accept. Google Ads website call measurement runs only when you have accepted both Statistics and Marketing. You can change your choice at any time using the "Cookie preferences" link in the footer.

• WordPress.com Stats (Jetpack), by Automattic. Aggregated visitor statistics that show us which pages are read and where visitors come from. Loads a script from stats.wp.com and may set Automattic cookies. Privacy policy: automattic.com/privacy.
• Chatway live chat, by Premio. The chat widget in the corner of the page, loaded from chatway.app. It uses cookies or similar storage to keep your chat session connected. Privacy policy: chatway.app/privacy-policy.
• Gravatar hovercards, by Automattic. Profile previews on avatar images, loaded from Automattic. Privacy policy: automattic.com/privacy.
• Google Analytics 4, by Google. Helps us understand how visitors use the site. Analytics cookie storage follows your Statistics consent choice. User-level and event-level data is held for the periods explained in our privacy policy. Google privacy information: policies.google.com/privacy.
• Google Ads website call measurement, by Google. When you have accepted both Statistics and Marketing, Google may show a forwarding number that connects to our usual business number and receive information about the advertising source and duration of routed calls. Personalised advertising is disabled for this call measurement. Call recording is not enabled for this website call measurement. Google privacy information: policies.google.com/privacy.

Third-party embeds

We do not currently embed third-party media players or booking widgets on the site. When our online appointment scheduler (Microsoft Bookings) goes live on the booking page, it will load from Microsoft and may set its own cookies; we will update this policy at that point.

We use Google Ads website call measurement as described above. We do not use social media pixels such as Facebook, LinkedIn or Twitter.

Changing your preferences

You can change your cookie choices at any time by using the "Cookie preferences" link in the footer of every page. You can also clear cookies set by this site through your browser settings. Most browsers (Chrome, Safari, Edge, Firefox) include cookie controls in their privacy settings; instructions are available on each browser's support site.

Do Not Track

Some browsers send a "Do Not Track" signal. There is no agreed industry standard for how sites should respond to it. Our default position makes it largely moot: every optional service above stays off until you actively accept it in our banner, whether or not your browser sends DNT.

Changes to this policy

We will update this page when we add or remove embeds or change how cookies are used on the site. The "last updated" date at the bottom shows the most recent revision.

Contact us

If you have any questions about cookies or this policy, please contact us:

• Email: info@majormoneymatters.co.uk
• Phone: 01708 629 983
• Post: Major Money Matters Ltd, 133 Shepherds Hill, Harold Wood, Romford, RM3 0NR

Last updated: 26 October 2026.