Reviews and reputation

What clients say about Major Money Matters.

Mark Potter founded Major Money Matters in 2004. In 22 years we have arranged mortgages for thousands of clients across Essex and the South East, most of whom come back for their next one.

Book a quick 15-minute call Call 01708 629 983

We do not chase reviews and we do not run pay-to-play review platforms. Our review profile lives on Google, where clients leave what they want to leave. Our reputation lives in the simple fact that most of our work comes from previous clients and the people they recommend us to.

The numbers behind us

What 20+ years advising clients actually adds up to.

20+

Years advising clients

circa £170m

Arranged in 2025–26

65+

Lenders on our broker panel

Named advisers, no call centre

Three things our clients value most

Pulled from what people actually say when we ask them, in writing or on the phone.

Named adviser, wherever possible

Most Major Money Matters clients are on their second, third or fourth mortgage with us. Wherever possible, the same adviser, the same phone number, the same person who remembers your situation. Hard to get in a bigger broker.

Plain English

Stress tests, ICRs, deeds of gift, SA302s. Our job is to translate the jargon, not throw it at you. Most clients tell us the thing that stuck with them was being spoken to like an adult.

Honest answers

If the deal is not right for you, we tell you. If you should stay with your current lender for a product transfer, we say so. If we cannot help, we point you to someone who can. Long-term relationships beat short-term commissions.

See real cases

We have written up six recent cases with anonymised client details, real numbers and an honest account of what we did. From a self-employed first-time buyer with a gifted deposit through to a £1.2m buy-to-let portfolio restructure.

See the case studies

Reviews

What our clients say

Real reviews from clients across Romford and Essex, verified on Google.

Rated 5.0 out of 5 from 92 Google reviews Read the reviews on Google

    
 
 
       Posted on Google  
   
   Paul Maysmith 
 
 
 
 Trustindex verifies that the original source of the review is Google. Always a great experience. Thanks to Mark Potter, Chantel Smith on the mortgage side and Oliver Alan on the insurance. Can't recommend the team highly enough.
  
 
      Posted on Google  
   
   Ramona Iuga 
 
 
 
 Trustindex verifies that the original source of the review is Google. 5 stars service,Mark and the team always offer a great service and support all the way,highly recommended.
  
 
      Posted on Google  
   
   Fancy Window Cleaners 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service from Mark and the team as always.
  
 
      Posted on Google  
   
   Kelly Sainty 
 
 
 
 Trustindex verifies that the original source of the review is Google. The second time we’ve used major money matters and cannot fault anything! Both Mark and Chantel as helpful as ever
  
 
      Posted on Google  
   
   Amy Phillips 
 
 
 
 Trustindex verifies that the original source of the review is Google. A huge thank you to Billy for all his support throughout my mortgage process. He was knowledgeable, approachable, and always happy to answer my questions, making everything easy to understand and much less stressful. His advice and guidance were invaluable, and I always felt confident I was in good hands. I really appreciate all his help and would highly recommend him to anyone looking for a fantastic mortgage advisor. Thank you, Billy!
  
 
      Posted on Google  
   
   Robert Larkey 
 
 
 
 Trustindex verifies that the original source of the review is Google. Top quality service no fuss straightforward advice and actioned quickly once right product decided on
  
 
      Posted on Google  
   
   Montell Chukwu 
 
 
 
 Trustindex verifies that the original source of the review is Google. I was recommended major money matters through a friend and they haven’t been short of fantastic, Oliver Potter who handle my mortgage offered a perfect service, can’t recommend them enough!
  
 
      Posted on Google  
   
   Billy Camden 
 
 
 
 Trustindex verifies that the original source of the review is Google. The whole team at Major Money Matters are an absolute dream to work with. Their expertise, speed and friendly approach made what we thought was going to be an arduous process quick and simple. Mark, Oli and Lee were always just a phone call away if we had any questions and provided clear and easy to understand advice/guidance. We would recommend their services to anybody.

Be our next case study

Free 15-minute call. Named adviser. Honest answer on whether we can help.

Book a quick 15-minute call Call 01708 629 983

Mon to Fri 9am to 5pm, weekend appointments on request.