Talk to a real adviser
Call, email, WhatsApp or drop into the office. We aim to return your call as quickly as we can, no call centre, no chatbots.
Four ways to reach us
Whichever route you pick, you reach the same small team, and wherever possible the same adviser stays with your case.
Phone
01708 629 983
A real adviser picks up. Miss us and we call back as quickly as we can. Mon to Fri 9am to 5pm, weekend appointments on request.
info@majormoneymatters.co.uk
A named adviser replies, usually within one working day. For documents, we will send a secure upload link.
Message 07712 235622
Best for quick questions and scheduling. For payslips, ID, bank statements or other documents, we will send a secure upload link.
In person
133 Shepherds Hill, Harold Wood, Romford, RM3 0NR
By appointment only. Please book ahead, as we cannot take walk-ins.
What our clients say
Real reviews from clients across Romford and Essex, verified on Google.
Rated 5.0 out of 5 from 92 Google reviews Read the reviews on Google
Prefer to write?
Leave your details and a note, and a named adviser will come back to you as quickly as we can.
What to expect when you call
The first conversation is a free fact-find, usually around 15 minutes. We ask about your situation, employment, income, deposit and what you are trying to do. We will outline the lending options that may be available through our panel of lenders and provide an indication of the likely costs involved. No pressure, no hard sell.
If you want to move forward, we agree a plan, run a soft-check Agreement in Principle with the most suitable lender, and start the full application. Wherever possible, the named adviser who takes your first call stays with you through to completion, evening and Saturday appointments included.
If you decide not to proceed with Major Money Matters, that is fine. There is no pressure and no obligation.
Visiting our office
We are at 133 Shepherds Hill, Harold Wood, Romford, RM3 0NR, close to Harold Wood station on the Elizabeth line. In-person meetings work well for complex cases or anyone who would rather sit down face to face.
For straightforward applications, phone and video appointments are usually quicker. We can turn documents around quickly without waiting on a diary slot.
Complaints
If something has gone wrong, please tell us first so we can put it right. You can also make a complaint to our network Sesame. Please contact them on the details below:
- Write to: The Customer Relations Department, Sesame Limited, Fourth Floor, Jackson House, Sibson Road, Sale, M33 7RR.
- Email: CustomerRelations@sbg.co.uk
- Telephone: 0345 0456 800 (Mon to Fri 9.00 am to 5.00 pm)
Talk to a real adviser today
Named adviser wherever possible. We aim to return your call as quickly as we can. No call centre, no obligation.
Calls may be recorded for training and compliance purposes. We aim to return your call as quickly as we can. Mon to Fri 9am to 5pm, weekend appointments on request.